Frequently Asked Questions (FAQ)

  • Find all of our ID requirements here.

  • Find all of the information about our security deposits here.

  • If you damage or lose the equipment, you will be requested to pay for their repair or replacement.

  • If you have opted to purchase a Damage Waiver during the booking process, any costs incurred to us due to accidental loss or damage will be capped. Read our Hire Agreement for a full description of the Damage Waiver.

    Damage Fee / Excess Amount

    Under $500 / $100

    $501 – $1,000 / $200

    $1,001 – $1,500 / $300

    $1,501 – $2,500 / $800

    $2,501 – $5,000 / $1,175

    $5,001 – $10,000 / $4,500

    $10,000 – $16,000 / $7,500

    $16,001 – $24,000 / $11,500

    $24,001 and above / $18,500

  • For your first booking, you will need to register an account on our online booking system. This happens at the start of the checkout process. When you come to pick-up your order, you will need to bring your photo ID and recent proof of your address.

    Read about our ID requirements here.

  • Yes, although we have additional requirements. First, send us your photo ID and proof of your address via email, then let us know the name and contact phone number of the person collecting your order. The person you nominate will need to bring their photo ID, too.

  • Yes, there is 1 hour on-street parking available on Chapel Street and Carlisle Street and there are multiple free public car parks by the Coles and Woolworths within walking distance.

    See our location details here.

  • If you return your order late, you will be charged $20 for every hour you are late unless agreed to by us in writing. We understand that life can take unexpected turns, so please give us a call to let us know if you’re running behind time.

    Read about our late fees and cancellations here.

  • If your equipment breaks down while out on hire you should contact us immediately via phone or email and we will find a way to remedy the situation.

  • If you need to cancel your booking within 24 hours of the start of your booking you will be charged 50% of the hire charge, plus a $10 administration fee.

    If you need to cancel your booking outside 24 hours of the start of your booking, you will be charged 10% of the hire charge and a $10 administration fee.

    Read about our late fees and cancellation policy here.