If you return your order more than one hour after the return time, you may be obligated to pay an additional fee of $20 per hour.

6.1	You agree to return the Goods to us at our Premises by the drop off time and date as specified in the Hire Receipt. 

6.2	If the Goods are returned more than 1 hour after the specified return time on a Hire Receipt, you agree that you may incur and be obliged to pay an additional fee of $20 per hour, unless otherwise agreed by us (“Late Fee”). We may amend the Late Fee at any time in our sole discretion by giving written notice to you, and such amended Late Fee will apply to the future hire of any Goods under a new Hire Receipt.

Outside 24-hours

If you cancel your order outside of the 24-hour period before your booking you will receive a refund for your Booking minus 10% of your Hire Charge plus a $10 transaction fee incurred by us reversing your booking

Inside 24-hours

If you cancel your order inside of the 24-hour period before your booking, you will receive a refund for your Booking minus 50% of your Hire Charge plus a $10 transaction fee incurred by us reversing your booking.  

7.1	You acknowledge and agree that once a booking is made by you to pick up the Goods within the time indicated on the Hire Receipt, you must do so within such time or, if no such time is indicated on the Hire Receipt, within a reasonable time (“Pick-up Time”). 

7.2	You may cancel your order by contacting us in writing. If you cancel your order:

a )	outside of the 24-hour period before your Pick-up Time, you will receive a refund for your Booking minus 10% of your Hire Charge plus a $10 transaction fee incurred by us reversing your booking; or

b )	inside of the 24-hour period before your Pick-up Time, you will receive a refund for your Booking minus 50% of your Hire Charge plus a $10 transaction fee incurred by us reversing your booking.  

(collectively, the “Cancellation Charges”).

7.3	Where you have incurred Cancellation Charges, we will notify you in writing.  All refunds will be paid back into your nominated account. It may take up to 30 days to receive your refund.  

7.4	You acknowledge that the Cancellation Charges are fair and reasonable and take into account the loss suffered by the Company as a result of your late cancellation, including our costs to prepare your order and lost opportunity. 

7.5	We may at our discretion waive the Cancellation Charges in exceptional circumstances.

7.6	Where you have not cancelled your booking before the Pick-up Time and you fail to pick up the Goods within the relevant Pick-up Time, you agree that:

a )	we may keep the total Hire Charge paid by you at our sole discretion; and 

b )	the Security Deposit and any applicable Pre-Authorisation will be released to you within a reasonable time.

7.7	Nothing contained in these Terms, excludes, restricts, or modifies the application of any condition, warranty or other obligation, the exercise of any right or remedy, or the imposition of any liability under the Competition and Consumer Act 2010 (Cth) or any other national, state or territory legislation where to do so is unlawful.